You asked for it: Here are our answers to some of the most commonly asked questions:
Q: How do I make a reservation?
A: You can check availability and make reservations online any time on our Reserve Now page. You can also make a reservation by calling 651-882-6575 during regular business hours.
Q: How far in advance should I make my reservation?
A: It is recommended that you make a reservation as soon as you know what bouncer you would like and which day you will need it. Saturdays are usually our busiest days so try to book at least 3 weeks in advance for the best selection.
Q: Can I make a last minute reservation?
A: We do accommodate last minute reservations depending on availability of both the inflatables and staff. If you are booking for a same day or next day rental you will not be able to book online but can call 651-882-6575.
Q: What kind of power source do I need?
A: All small units and concessions equipment require a standard (120 volt 20 amp) outlet within 100 feet of the unit. Larger units may need 2 or 3 outlets, each within 100 feet. If you do not have access to the appropriate amount of outlets you will need a generator.
Q: What if there is bad weather?
A: Our units can not be out in bad weather. If there is precipitation, an electrical storm, or high winds (more than 15-20mph) it is not safe to use the bouncers and we will not set up. For weather related cancellations, please call us at least 2 hours prior to your scheduled set-up time.
Q: What happens if I need to cancel?
A: If cancelling due to bad weather, you must give us at least 2 hours notice. If cancelling for any other reason we must have at least 1 week notice. If you do not give the required notice for cancellation, you will be charged the full amount of your reservation and no credit will be issued.
Q: If I cancel, do I get my money back?
A: We do not offer refunds. If you cancel with proper notice you will be issued full credit for the amount you have paid. Credit is good for one year (365 days) from the date of cancellation.
Q: When is payment due?
A: We require a 50% downpayment when you make your reservation. The remaining balance is due at or before the time of set-up.
Q: What kind of payment methods do you accept?
A: We accept debit and credit Visa, Mastercard, Discover, and American Express. We also accept business check (sorry no personal checks). If paying with a check please make the check out to "Twin Cities Inflatables."
Q: Do you charge sales tax?
A: Yes, all rentals are subject to 7.125% sales tax. If you are a tax exempt organization you must provide us with a signed ST3 form (the form can be found at the bottom of our home page or you can contact us for a copy).
Q: How much does delivery cost?
Q: How long is the rental for?
A: Our rentals are same day rentals. This means that we set-up and pick-up on the same day. Set-up is usually anytime in the morning or early afternoon and pick-up anytime before 9pm. Our prices are the same whether you keep the inflatable for 2 hours or 12 hours. If you need to keep the inflatable past 9pm, overnight, or for more than 1 day, we can usually accommodate your request. Please contact us for a quote as there will be an additional charge for the extra time.
Q: Can I come pick-up the bouncer and set-up myself?
A: No. Due to insurance and safety, all of our units must be installed by one of our trained staff.
Q: How long does it take to set-up?
A: Each inflatable takes approximately 15 - 20 minutes to set-up.
Q: Do you have insurance?
A: Of course! We have a $2,000,000.00 general liability insurance policy. Upon request and for a fee we can add you or your organization as an additional insured to our policy for the day of your event.
Q: Do I need to rent a generator too?
A: Probably not. As long as you have a standard outlet within 100 feet of where you will be setting up then there is no need for a generator. Contact our office with specific questions.
Check out the general information we have on our home page for more information.
STILL HAVE QUESTIONS?
GIVE US A CALL AT 651-882-6575 AND WE WOULD BE HAPPY TO HELP!