You asked for it: Here are our answers to some of the most commonly asked questions:
Q: How do I make a reservation?
A: You can check availability and make reservations online any time on our Reserve Now page. You can also make a reservation by calling 651-882-6575 during regular business hours.
Q: How far in advance should I make my reservation?
A: It is recommended that you make a reservation as soon as you know what bouncer you would like and which day you will need it. Saturdays are usually our busiest days so try to book at least 3 weeks in advance for the best selection.
Q: Can I make a last minute reservation?
A: We do accommodate last minute reservations depending on availability of both the inflatables and staff. If you are booking for a same day or next day rental you will not be able to book online but can call 651-882-6575.
Q: What kind of power source do I need?
A: All small units and concessions equipment require a standard (120 volt 20 amp) outlet within 100 feet of the unit. Larger units may need 2 or 3 outlets, each within 100 feet. If you do not have access to the appropriate amount of outlets you will need a generator.
Q: What if there is bad weather?
A: Our units can not be out in bad weather. If there is precipitation, an electrical storm, or high winds (more than 15-20mph) it is not safe to use the bouncers and we will not set up. For weather related cancelations, please call us at least 2 hours prior to your scheduled set-up time.
Q: What happens if I need to cancel?
A: If canceling due to bad weather, you must give us at least 2 hours notice. If canceling for any other reason we must have at least 1 week notice. If you do not give the required notice for cancelation, you will be charged the full amount of your reservation.
Q: If I cancel, do I get my money back?
A: If we have been given 7 days notice (or at least 2 hours notice if canceling due to weather), then you will receive a full refund minus a 10% cancelation fee within 7-10 business days.
Q: When is payment due?
A: We require a 50% downpayment when you make your reservation. The remaining balance is due at or before the time of set-up.
Q: What kind of payment methods do you accept?
A: We accept debit and credit Visa, Mastercard, Discover, and American Express. We also accept business check (sorry no personal checks). If paying with a check please make the check out to "Twin Cities Inflatables."
Q: Do you charge sales tax?
A: Yes, all rentals are subject to 7.125% sales tax. If you are a tax exempt organization you must provide us with a signed ST3 form (the form can be found at the bottom of our home page or you can contact us for a copy).
Q: How much does delivery cost?
Q: How long is the rental for?
A: Our rentals are same day rentals. This means that we set-up and pick-up on the same day. Set-up is usually anytime in the morning or early afternoon and pick-up anytime before 9pm. Our prices are the same whether you keep the inflatable for 2 hours or 12 hours. If you need to keep the inflatable past 9pm, overnight, or for more than 1 day, we can usually accommodate your request. Please contact us for a quote as there will be an additional charge for the extra time.
Q: Can I come pick-up the bouncer and set-up myself?
A: No. Due to insurance and safety, all of our units must be installed by one of our trained staff.
Q: How long does it take to set-up?
A: Each inflatable takes approximately 15 - 20 minutes to set-up.
Q: Do you have insurance?
A: Of course! We have a $2,000,000.00 general liability insurance policy. Upon request and for a fee we can add you or your organization as an additional insured to our policy for the day of your event.
Q: Do I need to rent a generator too?
A: Probably not. As long as you have a standard outlet within 100 feet of where you will be setting up then there is no need for a generator.
Check out the general information we have on our home page for more information.
STILL HAVE QUESTIONS?
GIVE US A CALL AT 651-882-6575 AND WE WOULD BE HAPPY TO HELP!