Frequently Asked Questions
Why Should I Choose Twin Cities Inflatables?
Twin Cities Inflatables stands as a premier source for entertainment equipment and bounce house rentals serving events of all sizes throughout the Minneapolis-St. Paul metro area. Our company proudly participates in major annual celebrations including community festivals, educational institution fundraisers, religious organization gatherings, and the renowned Minnesota State Fair. Additionally, we bring excitement to countless corporate celebrations and residential celebrations across the region.
Event coordinators and hosts consistently choose Twin Cities Inflatables because we deliver superior-grade equipment, maintain rigorous safety standards, offer an extensive inventory of cutting-edge entertainment options, guarantee punctual setup and service, and employ professional, friendly team members who ensure exceptional guest experiences. Twin Cities Inflatables extends our entertainment solutions to communities throughout outstate Minnesota, as well as neighboring Iowa and Wisconsin markets.
Q.How long is the rental period for a residential delivery?
A.Twin Cities Inflatables offers a longest in the industry full calendar day rental- unless noted in the product description.
For Residential Basic Delivery We will typically deliver and set up the rental units 12-48 hours prior to your event and pick up 12 - 48 hours after your event. so if your event is on Saturday we would deliver on Thursday or Friday at our convenience and pick up on Sunday or Monday at our convenience - for the one day price
NOTE - The rental is NOT for a 24 hour period like from 2:00pm Friday through 2:00pm Saturday - it is for the calendar day and will be delivered at our convenience on the day before and picked up at our convenience the day after your event.
If ordering online select the date of your event and enter 9:00am - 8:00pm and we will automatically change it to delivery the day before and pick up the day after your event.
The inflatable must be in a secure environment, For insurance and liability reasons you will want to keep the inflatable deflated overnight (if outside and unattended) You are responsible for the unit and its accessories until we come to pick the unit up. We generally will come to pick up the unit the next day.
There is no discounted rate for a shorter reservation like a 2 hour event. - The full day price still applies.
Our software is designed for one day pricing and even if you put a multi day rental into our software we reserve the right to update the invoice with the correct pricing for the multiple days.
Q.What is your delivery area? Do you deliver to other cities?
A.Twin Cities Inflatables offers Basic Delivery and Setup of your inflatable rental to the Twin Cities Metro Area for a small travel fee. Additional delivery is available anywhere your event is throughout Minnesota, Wisconsin, or Iowa.
Basic delivery is delivery the day before your event and pick up the day after your event. Same day delivery and pick up are available with Precise or Flex Delivery for an additional fee. Yes, we service locations within 250 miles of Minneapolis. Travel fees, minimum orders, and hotel/per diem costs may apply depending on your location and event length. Please call our office 612-882-6575 for a detailed quote.
Q.What is included with delivery? What are my delivery options?
A. Delivery is for up to 100' from our access point to the set up area - additional fees will be charged for deliveries over 100' to set up area, Additional Fees are also charged specialized or detailed delivery times for Stairs, elevators, downtown Minneapolis or St Paul deliveries where driving and parking is difficult. Delivery fees are also charged for deliveries to the Mall of America, Stadium venues, Hotels, Parks, Steep hills, difficult deliveries, problems with power - multiple doors deliveries and more call if you have a question about your delivery 612-882-6575
When would you like delivery?
BASIC Delivery (FREE) (MOST POPULAR) Delivery sometime 12 - 48 hours before your event - No requested times - delivery is at our convenience - Choose this option to get the "2 Nights FREE". Based on availability - order must be received by 4:00pm - 2 days before the event date to assure delivery the day before your event.
FlEXIBLE Delivery ($59.00) - Same-day delivery. Start-time on rental must be 11:00am or later. Perfect for when delivery the day before is not an option and you have a flexible delivery window of at least 3.5 hours
PRECISE Delivery ($89.00) - Required for parks and deliveries before 11:00am, We will deliver in a detailed 75 minute delivery window Also good for surprise parties and when a larger delivery window is not an option.
* A small travel fee is added to all orders based on location
*Rentals at Parks require Detailed Delivery - additional fee for deliveries from 8:00pm - 7:00am
Q.How do I order and get the "2 Nights FREE Promotion"
A.We have 2 nights FREE - When booking online put the actual day of your event from 9:00am - 8:00pm and we will change it to deliver the day before your event and pick up the day after your event. Example if you event is on Saturday put Saturday from 9:00am - 8:00pm and we will deliver sometime during the day on Friday at our convenience and pick up sometime on Sunday at our convenience - or you can call our office and we can help you 612-882-6575 - 2 FREE Nights are based on availability - Make sure you choose BASIC delivery at check out.
Q.Do you offer extra discounts on really large events?
A.YES, Twin Cities Inflatables specialize in really large events and depending on the size of your event, what items you are interested in, Location and hours of the event we will put together a custom package for your event. Traditionally we offer a 10% discount on 2 or more Inflatables coupon Code "TENOFF" although if you are planning on even more items we can put together a special package just for your event. call one of our event planning professionals for more details and a free quote 612-882-6575 - 10% discount not valid with any other coupons, discounts or promotions
Q.What about parks? Do parks have electricity? Do you provide insurance certificate?
A.Twin Cities Inflatables will set-up at all parks with permission. Check with the park prior to the event to make sure that inflatables are allowed in the park Most state, county or regional parks need permission prior to us setting up inflatables in them. We need someone at the park at least 90 minutes prior to the event and 90 minutes after the event. a $150.00 park fee will be added to all deliveries to parks. PRECISE SAME DAY pick up and delivery fees will apply to all park reservations. Find out from the park if they have electricity available - if not you need to add a generator for $125.00 prior to delivery
Additional insured certificates? : Yes. USA Inflatables carries a Liability policy; however USA Inflatables will not be responsible for any acts of negligence on the part of the customer, their representatives or guests. We require that you monitor and provide your own attendant for the Inflatable at all times. USA Inflatables offers staffing at $40.00 per hour. We are fully insured and are regularly asked to additionally insure parks, churches or businesses. The fee for an additionally insured certificate is $79.00 per certificate we need at least 3 days notice prior to the event to provide the group with a certificate.
Q.What type of power source is needed?
A.Our blowers works on standard household 110V circuits- no special outlets are needed. If you require a generator; we also rent generators for $125.00 one generator will power up to 4 - blowers.
Each blower uses from 8 - 12amps of power, we can generally get 1 blowers onto one standard 15 or 20amp circuit if nothing else is plugged into that circuit. NOTE: Some larger inflatables need 2 - 4 Blowers and we will need a separate circuit for each additional blower. Sometimes we will need to go through a door or window to get to separate circuits to avoid blowing your circuits.
Q.What if we need to cancel?
A.Once an inflatable is reserved, You can post-pone or re-schedule your rental up to 24 hours prior to your rental and your deposit will be credited towards your next rental. No refunds will be given. Due to scheduling we cannot accept changes to an order within 24 hours of your scheduled delivery. No refunds or credit will be given for cancellations or changes with less than 24 hours notice.
Q.Do you require a deposit? What payments do you take?
A.Yes, because inflatables are rented on a first come first reserved basis we require a 50% deposit to reserve all inflatables. Full payment is required for reservations made less than 5 days prior to your reservation date. This assures you of receiving the item you reserve. up to 72 hours prior to delivery you can change payment options. Cities, Churches, Schools, Businesses and non-profits may make special arrangements for payment. Ask for details. If you paid the deposit by credit card at the time of placing your order we will run the same credit card up to 48 hours prior to delivery.. Twin Cities Inflatables accepts Debit Cards, check cards, credit card (Visa, Master Card Discover and American Express), cash, No personal checks, checks from business, schools or churches are accepted.
Q.What if I won't be home when the inflatable is delivered or picked up? How close do you need to get to the set up location?
A.You do not need to be home at the time of delivery or pick up, Please make sure we have access to the set-up location and have access to power. Prior to delivery you must have the digital liability form signed and leave a note on the front door specifying where you want the unit set up, which direction you want it to face and where the power source is located. There is an additional fee if you do not leave a note specifying set up location and then want us to come back and relocate the inflatable. At pick up please make sure we have access to the pick up location. For most residential deliveries we will park on the driveway or street and use a dolly to move the inflatable to your desired setup spot upto 100' from the delivery location.. With our large Items (Titanic, Rock climb, some obstacles courses) we must be able to drive delivery vans on grass. Many games are simply too heavy to carry with a dolly and require a vehicle with a trailer to move the attraction to desired location. Extra outdoor Power outlets are helpful. 20 amp circuits are required. If required, Twin Cities Inflatables will supply generators at additional costs. Twin Cities Inflatables will only drive on grass in extreme circumstances for certain inflatables. an additional fee will be charged if we need to transport the units over 100' from the drop off location to the set up location, have to use stairs, or elevators or deliveries in downtown Minneapolis or St Paul where parking is tough and hotels where we have additional doors and long hallways to go through to the set up location.
Q.Who is responsible for the equipment operation? What about Damage? Spills on the unit?
A.The Lessee shall be in charge of operating the unit(s) rented from Twin Cities Inflatables (Lessor) and is fully responsible for the operation of the unit(s) after receiving it from Lessor, unless the rented item lists an attendant included in it website description. Lessee will have a competent adult(s) supervising the safe operations of the inflatable(s) while it is being used at all times.. Twin Cities Inflatables has operators available for an additional fee that must be arranged with Twin Cities Inflatables at the time of making the reservation. Electricity is the responsibility of the lessee unless other arrangements have been made with Twin Cities Inflatables by also renting a generator.
EQUIPMENT DAMAGE Customer is held liable for any and all damages to equipment other than normal wear and tear. (Examples but not limited to: Ripped seam on an inflatable due to overloading riders ripped sumos, dropped radar guns, broken electronic backboards, , etc ) However customer is not liable for damages to equipment due to previously damaged or faulty equipment customer may buy an addition insurance policy for 5.9% of the rental price to protect against accidental equipment damage this does not cover ripped seams from over loading units.
Customer must provide trash cans near the inflatables. On asphalt this is a huge problem for our clean up crews. What happens is a kid places a can of soda on the ground at the base of the inflatable, Then accidentally, some one else immediately kicks it over spilling underneath the inflatable. Of course lots of sticky clean up is required underneath the inflatable before it can be rolled up and put back in the delivery vans. If a can of soda has been brought inside an inflatable such a moonwalk, obstacle course, Joust, or other similar games, and it spills and is not cleaned up immediately by the customer, customer will be charged a $150 cleaning fee. This also applies to vomit, urine, silly string, or face paint!
Q.What surfaces do you set up on? Can we set up an inflatable indoors? or on a driveway?
A.We need a level, uniform surface, such as Grass, Concrete, Blacktop or Carpet. No Dirt, Rock, Gravel or Sand setups. For Safety you must order 4 sand bags (or more depending on the inflatable)per inflatable to secure the inflatable on Asphalt, concrete or when staking is not allowed. Sand bags are available for $10.00 each and each inflatable requires a minimum of 4 sand bags and some 10 or more. Special Inflatable sand bags are required and customer is not allowed to provide there own sand bags
Indoors? Yes, as long as the room is large (and especially tall) enough to accommodate the inflatable. We will not go up or down more than 2 (two) single stairs and we must be able to use our dolly to move the inflatable to its destination. If you are renting one of our larger inflatables we will need a double door or 42" width to move the inflatable through. Call ahead of time to find the size opening we need for your inflatable. Please make sure all post from double doors are removed prior to us arriving at your event. Some of our largest items can't be set up indoors for safety reasons.
Driveway? Yes, provided the driveway is flat enough. We prefer to setup inflatables on a grassy area when possible, because it is easier to safely secure the inflatable and generally safer. We will not setup inflatables on gravel driveways. For Safety you must order 4 sand bags per inflatable to secure the inflatable on Asphalt, concrete or when staking is not allowed. Sand bags must be reserved prior to delivery and are $10.00 each
A little slope is not a problem -- we can usually put the entrance of the inflatable at the top of the slope. Steep slopes, however, are not acceptable and unsafe for inflatables.
Q.Can you provide an operator for our inflatables?
A.Yes, we can fully run your entire event; we will provide staffing for all the inflatables or games at your event. Staffing is $40.00 per hour per attendant with a 4 hour minimum.When adding staffing to your event staff members get paid drive time to and from the event- in most cases the additional time is 1 additional hour. One staff member is required to monitor each inflatable in use.
Q.How long is the rental period for schools, churchs, corporate, special events or Park deliveries?
A.
Twin Cities Inflatables will work with your group to accommodate your rental times. Your rental can be anywhere from 30 minutes to all day for the one day price - there is no discount for an event only lasting 30 minutes. The larger the delivery and pick up window the better. if your event is from 5:00 - 8:00pm we would like to deliver from Noon - 4:00pm to make sure everything gets set up on time. We need a minimum 90 minute window for delivery and 90 minute window for pick up. We can deliver as early as 7:30am and pick up as late as 8:00pm PRECISE Delivery fees apply to same day delivery and pick up. For earlier deliveries and later pick up times call our office and we can arrange special times. For extremely early or late delivery and pick up times to accommodate special requests there will be a convenience fee added to accommodate these requests.
when ordering online - under the note section please specify the event times and when people will be there for set up and take down. precise delivery and pick up fees will apply - If precise delivery and pick up are needed please select precise Delivery and precise pick up when checking out online.
when ordering online - under the note section please specify the event times and when people will be there for set up and take down. precise delivery and pick up fees will apply - If precise delivery and pick up are needed please select precise Delivery and precise pick up when checking out online.